[rt-users] Homepage "tickets I own" link problem - with solution

[Tomas Valenta]

Hello there,

I installed two new RT 3.6 systems from Debian package and with both I experienced
a problem with homepage. To my surprise not the same problem. According to README
i install RT, update config, configure apache, mailgate etc. and I end up with
nice and shiny RT on the root of my web server, but ... Unowned tickets are OK,
it means clicking the ID or subject takes me to ticket details. Whereas my tickets
have a correct link on ID (e.g. http:/mysite.net/Ticket/Display.html?id=1, but the
subject leads to:
  http://mysite.net/rt/Ticket/Display.html?id=1
on one server and to
  http://ticket/Display.html?id=1 (exactly)


Oh my!!

I know exactly what I did and it comes to me just now during writing :-)

So the answer for anyone with same troubles as me - edit WebPath and WebBaseURL
in RT_SiteConfing.pm BEFORE creating the database (with rt-setup-database-3.6) :-)
Learn from my mistake.

If you've already done this, delete items "Search - My Tickets“ and „Search - Unowned
Tickets“ id 'attributes' table in RT DB and run this little script:
====
for y in schema acl insert; do
   /usr/sbin/rt-setup-database-3.6 --action $y --datadir /etc/request-tracker3.6/upgrade/3.5.1/ --dba rtuser --dba-password wibble;
done;
====

Well, writing to mailing list could realy solve your problems :-)

Thanks for everyone's attention.

Have a nice day

-- 
Tomáš Valenta