[rt-users] CFs in Templates?

[Kenneth Crocker]

JB,


	Actually, all I did in that Template is use information that is already 
in one example or another on the wiki. Gene LeDuc was a HUGE help in 
understanding how some of this works in scrips and templates. I can only 
assume a lot of his understanding came from stuff already in the wiki as 
well. My biggest learning curve was in understanding how to find stuff 
in the wiki and learning the many variations of PERL code that can 
accomplish the same thing. I'm not sure that the info on THIS type of 
template in the wiki IS broken. Anyway, I'm glad I was of help.


Kenn
LBNL

On 12/13/2007 2:43 PM, JB Segal wrote:
> Kenn,
> This is fabulous! Thank you so much.
> Would you mind me sticking this in to the wiki to fix the broken
> information that's in there?
> 
> Everyone: Is there a matrix (simpler than grovelling through all the
> perldoc that's out there) of all the objects you can pull out of a
> ticket/stick in to a template/scrip/etc? Have I just not found it in the
> wiki yet?
> 
> JB
> 
> Quoth Kenneth Crocker (KFCrocker at lbl.gov):
>> JB,
>>
>> 	Here is a copy of a "Template" I use. In this template, I am grabbing a Custom Field (named 
>> 'Description') and printing it in the body of an email:
>>
>> Subject: Request Titled: "{$Ticket->Subject}" has been Rejected!
>>
>> ------------------------------------------------------------------
>> TICKET INFORMATION:
>> Ticket Queue  : {$Ticket->QueueObj->Name}
>> Ticket Number : #{$Ticket->id}
>> Ticket Subject: {$Ticket->Subject}
>> Ticket Description:
>>      {
>>      return $Ticket->FirstCustomFieldValue('Description');
>>      }
>> Ticket Priority is: {$Ticket->Priority}
>> Ticket  Created by: {$Ticket->CreatorObj->Name}
>> Ticket Created  on: {substr($Ticket->Created, 0, 10)}
>> -----------------------------------------------------------------
>>
>> This "Template" could also serve as an example of how to just
>> pull different "Ticket" information and put it into an email. Take
>> particular notice of the blank line between the subject (a header)
>> line and the body of the template (I like to put in a dashed line, for
>> effect). RT has default header info and by using the name of the header
>> line (i.e. "Subject:") I am essentially overriding  that default. However,
>> RT needs for me to put a blank line between any header line overrides and
>> the body so it can tell the difference. Otherwise, it won't work. Hope
>> this helps.
>>
>>
>> Kenn
>> LBNL
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