[rt-users] Not sure what is wrong with rt-mailgate

[Mike Gracy]

I think I have a little more info to go on with this problem.
I found this in httpd/access_log
127.0.0.1 - - [18/Dec/2007:11:26:13 -0800] "POST 
/REST/1.0/NoAuth/mail-gateway HTTP/1.1" 200 3168 "-" "libwww-perl/5.808"

I plugged the url path into my rt server via browser and got back:
RT/3.6.5 401 Credentials required

Did a little searching on Google and found this listserv archine:
http://perl.apache.org/mail/modperl/200711
It talks about some changes in Auth.Type.
I'm not an apache expert or perl expert, so I'm not sure how to interpet 
this.  I'm thinking that I might need to regress from Apache 2.2 back to 
1.3?  What do most people run recent RT installations on?


Mike Gracy wrote:
> I get the same output in /var/log/maillog if I email the queue.
> I'm thinking this might be a misconfiguration with the web server.  Is 
> rt-mailgate calling something via the httpd service to input the ticket?
> 
> [root at rt bin]# ./rt-mailgate --action correspond --queue General --url 
> http://rt.mypointscorp.com
> From:mike.gracy at mypointscorp.com
> Subject:This is a test
> This is a test
> .
> RT server error.
> 
> The RT server which handled your email did not behave as expected. It
> said:
> 
> %# BEGIN BPS TAGGED BLOCK {{{
> %#
> %# COPYRIGHT:
> %#
> %# This software is Copyright (c) 1996-2007 Best Practical Solutions, LLC
> %#                                          <jesse at bestpractical.com>
> %#
> %# (Except where explicitly superseded by other copyright notices)
> %#
> %#
> %# LICENSE:
> %#
> %# This work is made available to you under the terms of Version 2 of
> %# the GNU General Public License. A copy of that license should have
> %# been provided with this software, but in any event can be snarfed
> %# from www.gnu.org.
> %#
> %# This work is distributed in the hope that it will be useful, but
> %# WITHOUT ANY WARRANTY; without even the implied warranty of
> %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
> %# General Public License for more details.
> %#
> %# You should have received a copy of the GNU General Public License
> %# along with this program; if not, write to the Free Software
> %# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
> %# 02110-1301 or visit their web page on the internet at
> %# http://www.gnu.org/copyleft/gpl.html.
> %#
> %#
> %# CONTRIBUTION SUBMISSION POLICY:
> %#
> %# (The following paragraph is not intended to limit the rights granted
> %# to you to modify and distribute this software under the terms of
> %# the GNU General Public License and is only of importance to you if
> %# you choose to contribute your changes and enhancements to the
> %# community by submitting them to Best Practical Solutions, LLC.)
> %#
> %# By intentionally submitting any modifications, corrections or
> %# derivatives to this work, or any other work intended for use with
> %# Request Tracker, to Best Practical Solutions, LLC, you confirm that
> %# you are the copyright holder for those contributions and you grant
> %# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
> %# royalty-free, perpetual, license to use, copy, create derivative
> %# works based on those contributions, and sublicense and distribute
> %# those contributions and any derivatives thereof.
> %#
> %# END BPS TAGGED BLOCK }}}
> <%flags>
> inherit => undef # inhibit UTF8 conversion done in /autohandler
> </%flags>
> <%ARGS>
> $queue => 1
> $action => "correspond"
> $ticket => undef
> </%ARGS>
> <%init>
> $m->comp('/Elements/Callback', _CallbackName => 'Pre', %ARGS);
> use RT::Interface::Email ();    # It's an exporter, but we don't care
> $r->content_type('text/plain; charset=utf-8');
> $m->error_format('text');
> my ( $status, $error, $Ticket ) = RT::Interface::Email::Gateway( \%ARGS );
> if ( $status == 1 ) {
>  $m->out('ok');
>  if ( $Ticket->Id ) {
>    $m->out( 'Ticket: '  . ($Ticket->Id             || '') );
>    $m->out( 'Queue: '   . ($Ticket->QueueObj->Name || '') );
>    $m->out( 'Owner: '   . ($Ticket->OwnerObj->Name || '') );
>    $m->out( 'Status: '  . ($Ticket->Status         || '') );
>    $m->out( 'Subject: ' . ($Ticket->Subject        || '') );
>    $m->out(
>      'Requestor: ' . ($Ticket->Requestors->MemberEmailAddressesAsString 
> || '') );
>  }
> }
> else {
>  $RT::Logger->error( "Could not record email: " . $error );
>  if ( $status == -75 ) {
>    $m->out( "temporary failure - " . $error );
>  }
>  else {
>    $m->out( 'not ok - ' . $error );
>  }
> }
> $m->abort();
> </%init>
>