[rt-users] Rt-remind error

[Candelario, Bill]

There wasn't but when I added it, I got this error message:

Can't locate RT/Interface/CLI.pm in @INC (@INC contains: C:\Program
Files\OurInt
ernet\Request Tracker\rt\lib\rt /usr/local/packages/rt/lib
/usr/local/packages/r
t/local/lib Tracker\rt\lib\RT\Interface C:/Program
Files/OurInternet/Request Tra
cker/perl/lib C:/Program Files/OurInternet/Request Tracker/perl/site/lib
.) at .
/rt-remind.pm line 120.
BEGIN failed--compilation aborted at ./rt-remind.pm line 120.

To me, this meant that it couldn't find the libraries. 

-----Original Message-----
From: Drew Barnes [mailto:barnesaw at ucrwcu.rwc.uc.edu] 
Sent: Wednesday, December 19, 2007 1:28 PM
To: Candelario, Bill
Cc: Huw Selley; rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Rt-remind error

Is there a semicolon at the end of that line?

Candelario, Bill wrote:
> Thanks, Huw.
>
> The only line, besides the comments, that precedes this line is:
>
> use lib qw (C:\Program Files\OurInternet\Request
> Tracker\rt\lib\RT\Interface)
>
> I ran 'perl -c rtremind.pm' and came up with the same error message.
>
> Could it be that I have to define what this code is asking for?  I.e.
> where it says YOU at YOURDOMAIN, I have to put my email address there.
>
> Thanks,
> Bill
>
> -----Original Message-----
> From: Huw Selley [mailto:huws at s2s.ltd.uk]
> Sent: Wednesday, December 19, 2007 12:24 PM
> To: Candelario, Bill
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Rt-remind error
>
> Hi Bill,
>
> That line is syntactically correct perl (with perl 5.8.8):
>
> huws at cli-237 ~ $ cat test.pl
> my(%map) = (
>     'Nobody' => 'YOU at YOURDOMAIN',
>     'root' => 'YOU at YOURDOMAIN',
>     'queue1,Nobody' => 'ANOTHER at YOURDOMAIN', );
> huws at cli-237 ~ $
> huws at cli-237 ~ $ perl -c test.pl
> test.pl syntax OK
>
> I would have a look at the lines preceding that and check them for 
> errors. Failing that run 'perl -c rtremind.pm' and see what the perl 
> compiler thinks is wrong.
>
> Regards
> Huw
>
> On 19 Dec 2007, at Wednesday, 19 December 2007, 425PM, Candelario, 
> Bill
> wrote:
>
>   
>> Hi,
>>
>> I'm trying to run rt-remind in my ticketing system and get the 
>> following error.
>>
>>     
>>> perl ./rtremind.pm
>>>       
>> Error
>> syntax error at ./rtremind.pm line 42, near "my"
>> Execution of ./rtremind.pm aborted due to compilation errors.
>>
>> This part of the rt-remind script is where it's having trouble:
>>
>> my(%map) = (
>>    'Nobody' => 'YOU at YOURDOMAIN',
>>    'root' => 'YOU at YOURDOMAIN',
>>    'queue1,Nobody' => 'ANOTHER at YOURDOMAIN', );
>>
>> Any help would be greatly appreciated.
>>
>> Thanks,
>> Bill
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