[rt-users] Rt-remind error

[Candelario, Bill]

Thanks Drew,

I got it figured out.  I had to define all the libraries in the
beginning of the script.  Now I have a question on global parameters.
Where do I define them in the script.  For example, where would I plug
in the email addresses of the technicians, our email server, etc.

Thanks,
Bill 

-----Original Message-----
From: Drew Barnes [mailto:barnesaw at ucrwcu.rwc.uc.edu] 
Sent: Wednesday, December 19, 2007 1:45 PM
To: Candelario, Bill
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Rt-remind error

The semicolon was the syntax problem then.

I find it interesting that the path you specify in the use statement
isn't listed in @INC.  At least not if it is case sensitive.  Having
never used Perl on Windows, I assume it is but can't say for sure.  In
any event, it is mixing C:\Program Files in with /usr/local/packages. 
Perhaps your path needs to be quoted there?

Candelario, Bill wrote:
> There wasn't but when I added it, I got this error message:
>
> Can't locate RT/Interface/CLI.pm in @INC (@INC contains: C:\Program 
> Files\OurInt ernet\Request Tracker\rt\lib\rt 
> /usr/local/packages/rt/lib /usr/local/packages/r t/local/lib 
> Tracker\rt\lib\RT\Interface C:/Program Files/OurInternet/Request Tra 
> cker/perl/lib C:/Program Files/OurInternet/Request 
> Tracker/perl/site/lib
> .) at .
> /rt-remind.pm line 120.
> BEGIN failed--compilation aborted at ./rt-remind.pm line 120.
>
> To me, this meant that it couldn't find the libraries. 
>
> -----Original Message-----
> From: Drew Barnes [mailto:barnesaw at ucrwcu.rwc.uc.edu]
> Sent: Wednesday, December 19, 2007 1:28 PM
> To: Candelario, Bill
> Cc: Huw Selley; rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Rt-remind error
>
> Is there a semicolon at the end of that line?
>
> Candelario, Bill wrote:
>   
>> Thanks, Huw.
>>
>> The only line, besides the comments, that precedes this line is:
>>
>> use lib qw (C:\Program Files\OurInternet\Request
>> Tracker\rt\lib\RT\Interface)
>>
>> I ran 'perl -c rtremind.pm' and came up with the same error message.
>>
>> Could it be that I have to define what this code is asking for?  I.e.
>> where it says YOU at YOURDOMAIN, I have to put my email address there.
>>
>> Thanks,
>> Bill
>>
>> -----Original Message-----
>> From: Huw Selley [mailto:huws at s2s.ltd.uk]
>> Sent: Wednesday, December 19, 2007 12:24 PM
>> To: Candelario, Bill
>> Cc: rt-users at lists.bestpractical.com
>> Subject: Re: [rt-users] Rt-remind error
>>
>> Hi Bill,
>>
>> That line is syntactically correct perl (with perl 5.8.8):
>>
>> huws at cli-237 ~ $ cat test.pl
>> my(%map) = (
>>     'Nobody' => 'YOU at YOURDOMAIN',
>>     'root' => 'YOU at YOURDOMAIN',
>>     'queue1,Nobody' => 'ANOTHER at YOURDOMAIN', );
>> huws at cli-237 ~ $
>> huws at cli-237 ~ $ perl -c test.pl
>> test.pl syntax OK
>>
>> I would have a look at the lines preceding that and check them for 
>> errors. Failing that run 'perl -c rtremind.pm' and see what the perl 
>> compiler thinks is wrong.
>>
>> Regards
>> Huw
>>
>> On 19 Dec 2007, at Wednesday, 19 December 2007, 425PM, Candelario, 
>> Bill
>> wrote:
>>
>>   
>>     
>>> Hi,
>>>
>>> I'm trying to run rt-remind in my ticketing system and get the 
>>> following error.
>>>
>>>     
>>>       
>>>> perl ./rtremind.pm
>>>>       
>>>>         
>>> Error
>>> syntax error at ./rtremind.pm line 42, near "my"
>>> Execution of ./rtremind.pm aborted due to compilation errors.
>>>
>>> This part of the rt-remind script is where it's having trouble:
>>>
>>> my(%map) = (
>>>    'Nobody' => 'YOU at YOURDOMAIN',
>>>    'root' => 'YOU at YOURDOMAIN',
>>>    'queue1,Nobody' => 'ANOTHER at YOURDOMAIN', );
>>>
>>> Any help would be greatly appreciated.
>>>
>>> Thanks,
>>> Bill
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