[rt-users] Copy or move all tickets to a separate queue
Colin Durrant
colin at cipher-it.co.uk
Sun Dec 30 06:59:03 EST 2007
Hi
We are in the process of changing our support procedures. We now have a
first line support team that will deal with all tickets rather than having
separate queues for each customer like we currently have.
I have two solutions in mind - either on the home page dashboard, how do we
modify this to show all the latest tickets?
Secondly, move or copy all tickets that come into RT into a new 1st line
support queue?
Appreciate any help.
Thanks and kind regards
Colin Durrant
Technical Director
Cipher-IT Ltd
0870 242 6241
www.cipher-it.co.uk
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