[rt-users] Some thoughts on the Quick Search list

[Stephen Turner]

Bob Goldstein wrote:
>>
>>
>> On Wed, Jan 31, 2007 at 10:04:39AM +1100, Taan Lindemans wrote:
>>> Does anybody else think it would be useful if the Quick Search list 
>>> could be modified to include saved searches on a per user basis?
>> I think that this might want to be another portlet, but I'd love to see
>> it happen. 
> 
> 
>   There is something similar at http://www.cs.kent.ac.uk/people/staff/tdb/rt3/
>   At the bottom, there is a set of callbacks, one of which puts a list
>   of saved searches in the left navigation column.  (I know I found out
>   about this from the wiki, but I can't find the reference on
>   the wiki right now.)  FWIW, we really like these; the colorizing
>   and a couple extra menu options add a very nice polish to the experience.
> 
>   (I didn't write these, I just like them.  Tim Bishop gets the credit.)
> 
>     bobg
> 
> 
>>> This way you could display summaries of categorized (by custom field) 
>>> tickets without displaying a list of tickets. This would make for a more 
>>> versatile rt dashboard. Of coarse you could set up a separate queue for 
>>> each category but this is overkill in some situations such as having one 
>>> queue for software issues with categories for bugs, feature requests etc.
>>>
>>> I don't know how difficult this is to implement however.
>>>
>>> Taan
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>> -- 
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>>
>>
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>>
> _______________________________________________
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> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
> 

The Home Page Saved Searches contrib could be adapted to do this - 
http://wiki.bestpractical.com/index.cgi?HomePageSavedSearches

Steve