[rt-users] Looking for an extension for keeping track of time on worked tickets

[Jan Korbel]

Jesse (and others), sorry for lame question, but how can i show some 
kind of report?

I have 3.6.1.

I found another reporting code:

http://wiki.bestpractical.com/index.cgi?TimeWorked

It seems to going fine, except date input. I tried ISO (yyyy-mm-dd) and 
some others and it still shows same data. Also time in hours (not 
minutes) would be better.

Thx.

J.

Jesse Vincent wrote:
> Attached is a draft of something like this we did for a customer.
> 
> I can't promise that it still works, but it likely needs only a little 
> work to be made to go.
> 
> Patches welcome. (And if I get some success reports, i'll publish it)
> 
> -j
> 
> 
> ------------------------------------------------------------------------
> 
> 
> On Dec 15, 2006, at 3:24 PM, Nick Metrowsky wrote:
> 
>> Hi Everyone,
>>
>>  
>>
>> My management wants the capability of having a running time capability 
>> for tickets that are opened and have the time from not accumulating 
>> when the ticket is in the stalled state. Has someone developed a 
>> utility which can keep track of a ticket’s running time so when a user 
>> view the ticket, they can see how much time has elapsed since the 
>> ticket has been opened. Ideally, it would be nice to see this 
>> information displayed in the “Time Worked” field.
>>
>>  
>>
>> The end result of this would be that reports can be generating showing 
>> the actual time it took someone to work on a ticket. I have the 
>> RTx::Statistics package, but these reports based the amount of time 
>> from when the ticket was created to the time it was closed, without 
>> taking into account the amount of time the ticket was in stalled state.
>>
>>  
>>
>> Any ideas or code snippets would be most welcome.
>>
>>  
>>
>> Nick