[rt-users] RT 3.6.3: Cannot chnage owner to another user.

[Drew Barnes]

Would a bulk update with the Force check toggled work as well?


Kenneth Crocker wrote:
> Unless you do a lot of reassigning tickets, I think the two-step 
> method is fine. It works so I feel no need to fix it. However, if I 
> did it all day, I might seriously want to have the one-step method.
>
> Kenn
> LBNL
>
> Nick Metrowsky wrote:
>> Hi Michael,
>>
>>  
>>
>> Thank you for your useful patch. I hope this change makes it into 
>> future releases of RT, as it would be logical for Super User to have 
>> the ability to change ticket owners, especially if someone has left 
>> an organization and the tickets have to be moved to someone else.
>>
>>  
>>
>> Nick
>>
>>  
>>
>> *---------------------------------------------------------------------------------* 
>>
>>
>> *Nick Metrowsky***
>>
>> *Consulting System Administrator***
>>
>> *303-684-4785 Office***
>>
>> *303-684-4100 Fax***
>>
>> *nmetrowsky at digitalglobe.com <mailto:nmetrowsky at digitalglobe.com>***
>>
>> *DigitalGlobe ®, An Imaging and Information Company*
>>
>> *http://www.digitalglobe.com*
>>
>> *---------------------------------------------------------------------------------* 
>>
>>
>> ------------------------------------------------------------------------
>>
>> *From:* Peer Michael [mailto:Michael.Peer at eurac.edu]
>> *Sent:* Friday, February 02, 2007 12:54 AM
>> *To:* Nick Metrowsky; RT Users
>> *Subject:* RE: [rt-users] RT 3.6.3: Cannot chnage owner to another user.
>>
>>  
>>
>> With this diff, superusers can reassign tickets. It works for us.
>>
>>  
>>
>>  
>>
>> --- /opt/rt3/lib/RT/Ticket_Overlay.pm   2005-11-14 21:43:24.000000000 
>> +0100
>> +++ /opt/rt3/local/lib/RT/Ticket_Overlay.pm     2007-01-30 
>> 17:39:31.000000000 +0100
>> @@ -2959,6 +2959,7 @@
>>          and    #If we're not stealing
>>          ( $self->OwnerObj->Id != $RT::Nobody->Id ) and    #and the 
>> owner is set
>>          ( $self->CurrentUser->Id ne $self->OwnerObj->Id() )
>> +       and (!$self->CurrentUserHasRight('SuperUser')) #and is not 
>> superuser
>>        ) {                                                 #and it's 
>> not us
>>          return ( 0,
>>                   $self->loc(
>>
>>  
>>
>>  
>>
>>  
>>
>> Michael Peer
>>
>>  
>>
>>  
>>
>> ------------------------------------------------------------------------
>>
>> *From:* rt-users-bounces at lists.bestpractical.com 
>> [mailto:rt-users-bounces at lists.bestpractical.com] *On Behalf Of *Nick 
>> Metrowsky
>> *Sent:* Thursday, 01 February, 2007 23:25
>> *To:* RT Users
>> *Subject:* [rt-users] RT 3.6.3: Cannot chnage owner to another user.
>>
>> Hi Everyone,
>>
>>  
>>
>> I have Super User and I cannot change the ownership of a ticket from 
>> one person to another. I get an error “You can only take tickets that 
>> are unowned” or “You can only reassign tickets that you own or that 
>> are unowned”. This is definitely a different behavior than that of RT 
>> 3.4.4.
>>
>>  
>>
>> Any ideas on this one?
>>
>>  
>>
>> Nick
>>
>>  
>>
>> *---------------------------------------------------------------------------------* 
>>
>>
>> *Nick Metrowsky***
>>
>> *Consulting System Administrator***
>>
>> *303-684-4785 Office***
>>
>> *303-684-4100 Fax***
>>
>> *nmetrowsky at digitalglobe.com <mailto:nmetrowsky at digitalglobe.com>***
>>
>> *DigitalGlobe ®, An Imaging and Information Company*
>>
>> *http://www.digitalglobe.com*
>>
>> *---------------------------------------------------------------------------------* 
>>
>>
>>  
>>
>>
>> ------------------------------------------------------------------------
>>
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-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati