[rt-users] RT State of the Onion?

[Jay R. Ashworth]

On Fri, Feb 02, 2007 at 01:04:13PM -0600, Kelly F. Hickel wrote:
> > > Thank you, Kelly.  Everyone else's reactions to "customer file" were
> > > beginning to make me think *I* was nutsabago.
> > 
> > Nope. It's a perfectly reasonable feature request. We've specced it
> > for customers several times.  To do it "reasonably" as part of RT
> > requires that RT own your customer database, which it generally sounds
> > like the folks who've been looking for this on the list aren't willing
> > to have happen.
> 
> We'd be happy enough to have RT own the customer database (or at least
> build scripts to morph the data over from the "real" customer database
> regularly).  That would be fine, although I'd think people in other
> circumstances might prefer a well defined interface so that they could
> adapt it to their existing customer db.

Probably.

> > We'd probably model it as RT groups, so that you could usefully model
> > who's part of which customer.  The big "hard" bits are probably
> > setting
> > RT up to not mail everyone from a customer on every issue ;)
> 
> Personally I'd probably want a single user still to own the bug, but
> have that user somehow belong to the customer entity.

Perhaps you and I ought to go off and kibitz on how, exactly, this
ought to work, semantically, and then see if we can find someone to
make it do that.  :-)

Cheers,
-- jra
-- 
Jay R. Ashworth                                                jra at baylink.com
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