[rt-users] StockAnswers for RT

[Asif Iqbal]

On 11/8/06, Stephen Turner <sturner at mit.edu> wrote:
> > -----Original Message-----
> > From: rt-users-bounces at lists.bestpractical.com
> > [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf
> > Of Todd Chapman
> > Kris,
> >
> > All new extensions for RT are good. I read the documentation
> > and don't understand what this accomplishes that RTFM does
> > not. Please elaborate.
> >
> > -Todd
>
> I can't speak for Kris, but I think there's definitely a place for a
> lighter-weight solution than RTFM for providing a list of commonly used
> email messages on the reply screen. I put something rudimentary out myself a
> few months back (http://wiki.bestpractical.com/index.cgi?CannedReplies).

I like this one. It is very simple and it works almost perfect on my 3.4.x

I notice the first line of the content section has to be empty for it
to parse the whole content.

Is that normal behavior?

> Some folks may find RTFM a little complex just for this simple
> functionality.
>
> Steve
>
> ----------------------------------------
> Stephen Turner
> Senior Programmer/Analyst - Client Support Services
> MIT Information Services and Technology (IS&T)
>
>
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-- 
Asif Iqbal
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