[rt-users] vanished lines in rt 3.6.1 reply

[Sven Sternberger]

Hello!

I'm still surprised. No reaction!!!! No reply on the bug #8114,
nor on my posting.

We still have the problems that lines from replies under some
circumstances won't be displayed in the WEB-UI.

Are there any other installation with the same problem?
Will this be fixed in 3.6.x?
Is this now an official bug or not?

best regards!

sven



On Mon, 2007-01-22 at 11:08 +0100, Sven Sternberger wrote:
> Hello!
> 
> I'm surprised that i got no further reaction on my bug report (#8114),
> I think that the issue I reported is major bug because in our 
> environment these vanished lines (even if they are in db) means data
> loss.
> 
> Is this something only our installation suffers? I also
> wrote a bug report. But the open bug pages seems to be out of service:
> http://rt3.fsck.com//NoAuth/Buglist.html
> or are there really no bugs ;-)
> 
> regards!
> 
> sven
> 
> 
> 
> On Fri, 2007-01-12 at 16:58 +0100, Sven Sternberger wrote:
> > Hello!
> > 
> > I upgraded the perl module Text::Quoted to the version 1.8, but the
> > problem is still the same
> > 
> > > I tried to track down the problem, it only happens when I made a reply
> > > to an transaction, a reply to the ticket is always ok. 
> > > The weird thing is that sometimes the first reply
> > > is okay but in the second reply the new entered lines are vanished
> > again
> > > (the lines from the first try are still visible)
> > > 
> > > It is not the word "cpan" which triggers the problem, but anything
> > > in the form /^\w+>/ (this is an regexp).
> > 
> > I now recognized the following:
> > I create a ticket with a line which something 
> > like /^\w+>/
> > RESULT: ok
> > 
> > I reply on these transaction and enter again /^\w+>/
> > RESULT: ok
> > 
> > I reply on the reply transaction with an /^\w+>/
> > RESULT: the newly entered line vanish
> > 
> > So it is pretty clear that the quote mechanism is
> > broken if you have more than one reply level
> > 
> > best regards!
> > 
> > sven
> > 
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