[rt-users] RT database update from 2.0.9 to 3.6.1

[Thomas Koch]

Dear Kevin and list

Using the rt2-to-rt3 update software I experienced some problems with 
the mail attachments. All the attachments in the RT 3.6 Database are 
unreadable now!

Error message copied from my browser:

The image “http://rt.switch.ch/Ticket/Attachment/52274/20897/nichch.png” 
cannot be displayed, because it contains errors.

There must be a problem in the export or import of all the tickets.

Can anybody help me?

Thanks in advance.

--
Thomas



Thomas Koch wrote:
> Hi Kevin
> 
> What kind of "customer work" do you mean? What is new to the tool? 
> Update from 2.x.x to 3.6.x?
> 
> I will give this subversion a try and let you know whether it works for 
> me or not.
> 
> Thanks a lot!
> 
> -- 
> Thomas
> 
> 
> Kevin Falcone wrote:
>>
>> On Jan 11, 2007, at 5:13 AM, Thomas Koch wrote:
>>> The  "rt2-to-rt3" database migration tool (mentioned in RT3.2's 
>>> readme file and downloadable at 
>>> http://bestpractical.com/pub/rt/devel/rt2-to-rt3.tar.gz) works only 
>>> from 2.0 to 3.0. My problem is that there are also schema changes 
>>> between 3.0 and 3.6. I can't dump my RT2 MySQL database and import it 
>>> with the tool mentioned above directly into the RT 3.6 database, can I?
>>
>> Thomas
>>
>> There has been recent customer work on this tool, but it is only 
>> available in subversion.  We'd love to hear if it works for you.  You 
>> can find the code here:
>>
>> svn://svn.bestpractical.com/rt2-to-rt3/trunk
>>
>> -kevin
> 

-- 
  ----   SWITCH - The Swiss Education & Research Network   ----
  Thomas Koch; SWITCH; Postfach; CH-8021 Zurich; Switzerland
  thomas.koch at switch.ch;  +41 442681586;  fax: +41 442681568