[rt-users] How to RT-admins handle mail loops (bounces)?

[Vivek Khera]

On Feb 7, 2007, at 8:02 AM, Tomas Olaj wrote:

>
> SSIA, ;)
>

mail loops or bounces? these are two different things.

mail loops should be handled by RT.  I tried to fake it by making a  
custom scrip condition to throttle replies to the same address over a  
period of time, but there is no place to stash a "last sent time" and  
"number of messages sent" in a user record that i could find.  we've  
had our share of autoresponder wars and have to manually intervene by  
disabling the on create scrip.

as for bounces, I posted on the wiki in the contrib section details  
of how I link them back to the originating ticket so you know when a  
customer response failed.

-------------- next part --------------
A non-text attachment was scrubbed...
Name: smime.p7s
Type: application/pkcs7-signature
Size: 2530 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20070207/ebdd75b6/attachment.bin>