[rt-users] Require entry in Worked: field

[Richard Ellis]

We also have this in our local/html/Ticket/Update.html

if ($DefaultStatus eq 'resolved') {
     # if we are resolving a ticket and there has been no time submitted,
     # do not allow the ticket to resolve.  must check that SubmitTicket is
     # set, or we prevent the close page from loading and thus NO ticket can
     # be resolved.
     if ((! defined($TicketObj->TimeWorked) or $TicketObj->TimeWorked == 
0) and
         $ARGS{'UpdateTimeWorked'} <= 0 and
         exists $ARGS{'SubmitTicket'} ) {
         Abort("You cannot resolve a ticket with zero time worked. 
Please reselect the ticket and try again");
     }

Hope it helps

Rik

>
> Message: 1
> Date: Wed, 14 Feb 2007 16:04:11 -0600
> From: "Don Beethe" <dmbeethe at fedex.com>
> Subject: [rt-users] Require entry in Worked: field
> To: <rt-users at lists.bestpractical.com>
> Message-ID:
> 	<CBFD49490FF183498C0C74C2317C7FE507317F3D at MEMEXCH06V.corp.ds.fedex.com>
> 	
> Content-Type: text/plain;	charset="us-ascii"
>
>  I'm sure this has been done, just can't seem to find it on the
> documentation. 
> What mods do I need to make to require this entry? 
>
> Thanks
> .Sun B2B Operations
> Sun Microsystems x24727
> http://sun.com
>
>