[rt-users] On Create Status != new

Roy El-Hames rfh at pipex.net
Thu Feb 15 08:50:52 EST 2007


Torsten;
Why don't you create a queue->scrip
on Create
$self->TicketObj->SetStatus ('stalled')

?? You got me wondering why this is not possible?
Roy

Torsten Brumm wrote:
> Hi,
>
> i'm looking for a way to set on a specific queue the status for a new
> created ticket to stalled and not to new, is this possible?
>
> Thanks
>
> ------------------------------------------------------------------------
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com




More information about the rt-users mailing list