[rt-users] Q: rt-mailgate: "exited with EX_TEMPFAIL"

[John H. Nyhuis]

 	Greetings,

 	I am running RT 3.4.5 on FreeBSD and am having a sendmail or rt-mailgate 
problem.  No mail manages to go in or come out of rt (although the web 
interface works just fine otherwise).

 	I can telnet to sendmail and run the usual tests, and I can send a 
message to sendmail from a client, which receives the report that the email was 
sent without errors.  The maillog, however, is filled with EX_TEMPFAIL messages 
from the mail failing to be accepted by rt-mailgate:

sm-mta[663]: l1H3MNqa000662: to="|/usr/libexec/sm.bin/rt-mailgate --queue unassigned --action 
correspond --url https://removed.for.privacy", 
ctladdr=<help at removed.for.privacy> (26/0), delay=00:01:16, xdelay=00:01:16, 
mailer=prog, pri=30717, dsn=4.0.0, stat=Deferred: prog mailer (/bin/sh) exited with EX_TEMPFAIL

I have tried changing the mail/aliases file for sendmail to route messages to 
rt-mailgate directly (not through smrsh) and the error is virtually the same. 
(yes, I ran newaliases after changing the aliases file)

If I envoke rt-mailgate directly, it generates no errors and listens politely 
while I dump in well formatted mail, but nothing seems to come from this. 
(Perhaps I am missing some needed option).

I have turned on debugging in RT, but have not seen any enlightening messages 
that could point me in the right direction.

Does anyone have some pointers or a debugging procedure that could help me track 
this down?

 	Thanks,

John H. Nyhuis
IT Manager
Dept. of Pediatrics
HS RR541C, Box 356320
University of Washington
Desk: (206)-685-3884
jnyhuis at u.washington.edu