[rt-users] Custom fields for Queues

[Torsten Brumm | Kuehne + Nagel]

Hi Olaf,

With the way you explain, you assign a CF to a queue, but in detail, you
assign it to the tickets inside the queue, not the queue itself.

What i have tried to explain is the ability to assign CF's to a queue in the
same way, you can do it to users and groups.

Torsten


On 16.02.2007 15:50 Uhr, "Olaf Hamann" <pooka at t-online.de> wrote:

> This might be a configuration question. (RT 3.6.1)
> 
> After creating a custom field you have to assign it to any queue,
> otherwise it would not be seen there.
> 
> This assignment can be done individually queue by queue.
> 
> So I we have some CF created once and get used in all Queues, while
> other CFs (e.g.  Selectlist 'CPU' ) are created more than once with
> diffent values (one with 16bit-cpus  one with 32bit-cpus)
> 
> Then assigned in Queue support-16bit only the 16bit-CF
> 
> Does this touch your question? Or did'nt I understand your question.
> 
> 
> Regards,
> Olaf Hamann
> 
> Torsten Brumm | Kuehne + Nagel wrote:
> 
>> Thats something i asked for several time during the last 5 years ;-)
>> 
>> I would like to have it!
>> 
>> 
>> On 14.02.2007 16:02 Uhr, "Joe Casadonte" <joe.casadonte at oracle.com> wrote:
>> 
>> 
>>> Would this be easy to hack in?  I haven't touched the schema at all, so
>>> I don't know what's involved....
>> 
>> 
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-- 
With kindest regards

Torsten Brumm
Kuehne + Nagel 
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