[rt-users] Clean way to force users to enter Time Worked before the ticket can be resolved

[Joe Casadonte]

On 2/20/2007 5:33 AM, Ian Clancy wrote:

> Is there a clean way to force users 
> to enter Time Worked before the ticket can be resolved.

Instead of checking after the fact and re-opening the ticket, why not 
prevent it from being resolved in the first place?  I wrote up a wiki 
page on how to use JavaScript to make a ticket's subject be mandatory; 
it could be easily adapted to make Time Worked mandatory on Resolve. 
Details are at:

    http://wiki.bestpractical.com/index.cgi?MandatorySubject

It's not as intimidating as it looks.  Maybe I'll add to the page 
explaining what each change does.....

-- 
Regards,


joe
Joe Casadonte
joe.casadonte at oracle.com

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