[rt-users] 3.6.3 - Non-privileged users & ShowTicket

[Jesse Vincent]

On Feb 13, 2007, at 7:26 PM, Joe Casadonte wrote:

> If I don't give non-privileged users the ShowTicket right, then  
> they cannot see their own tickets.  If I do, then they can see  
> *any* ticket (by using the Goto Ticket box).  Is there a happy  
> medium?  I am doing this via Global -> Group Rights.  I could do it  
> via Queues -> General -> Group Rights, which would limit the  
> exposure, but still not limit it to just their tickets.  Thanks!
>
Granting that right to the Requestor role would do what you want, I  
think


> -- 
> Regards,
>
>
> joe
>
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