[rt-users] Email problems - Association with Queue

[Marouane HIMDI]

to set general at rt.mydomain.comyour  as your email front-end for your 
'general' queue, your /etc/aliases file should be as below

general: "|/etc/smrsh/rt-mailgate --queue general --action correspond --url
http://rt.mydomain.com/"
general-comment: "|/etc/smrsh/rt-mailgate --queue general --action comment --url
http://rt.mydomain.com/"



/etc/aliases


Carlos Silva a écrit :
> Yes, I created the alias on /etc/aliases, like in the instructions:
>
> ---------------------------------
> rt: "|/etc/smrsh/rt-mailgate --queue general --action correspond --url
> http://rt.mydomain.com/"
> rt-comment: "|/etc/smrsh/rt-mailgate --queue general --action comment --url
> http://rt.mydomain.com/"
>
> --------------------------------------
>
> I don't have any newaliases command... and I'm using Qmail. 
>
> But, when I send an email to general at rt.mydomain.com, I get the following
> email back...
>
> Hi. This is the qmail-send program at calisto.lenaindustria.pt.
> I'm afraid I wasn't able to deliver your message to the following addresses.
> This is a permanent error; I've given up. Sorry it didn't work out.
>
> <general at rt.mydomain.com>:
> Sorry, no mailbox here by that name. (#5.1.1)
>
> -----------------------------------------
>
> What do you think?
> It looks like it's ignoring the /etc/aliases... qmail uses it from another
> way?  Maybe /var/qmail/alias/ ?? But the files there have different syntax
> from /etc/aliases...
>
> Hints?
>
> I'm thinking on removing qmail and installing the old sendmail... :( has I
> only use smtp on this server for RT.
>
> Regards,
> Carlos Silva
>
>
>
> -----Mensagem original-----
> De: John BORIS [mailto:jboris at adphila.org] 
> Enviada: quinta-feira, 22 de Fevereiro de 2007 15:06
> Para: rt-users at lists.bestpractical.com; Carlos Silva
> Assunto: RE: [rt-users] Email problems - Association with Queue
>
> Carlos,
> You have to create the alias on the server in the mail aliases file.
> Look up the man page for aliases for your flavor of UNIX and make those
> changes. On Red hat it is in /etc/aliases. Then when you are finished
> you have to run newaliases for it to take effect. I believe this is
> spelled out in the rt-mailgate instructions.
>
> John J. Boris, Sr.
> JEN-A-SyS Administrator
> Archdiocese of Philadelphia
>
> "Remember! That light at the end of the tunnel
> Just might be the headlight of an oncoming train!"
>
>   
>>>> "Carlos Silva" <cbsilva at student.dei.uc.pt> 02/22/07 9:35 AM >>>
>>>>         
> Yes, I can. But there is a think that I'm still missing... 
>
> Let's suppose I create, via the web interface, a Queue named Queue1.
>
> >From that moment, without any other config,  It's supposed for me to
> receive
> in rt the emails sent to queue1 at rt.mydomain.com ???
>
> It's not happening... 
>
> Regards,
> Carlos Silva
>
>
>
>
>
> -----Mensagem original-----
> De: Jan Korbel [mailto:jackc at teptin.net] 
> Enviada: quinta-feira, 22 de Fevereiro de 2007 13:56
> Para: Carlos Silva
> Cc: rt-users at lists.bestpractical.com 
> Assunto: Re: [rt-users] Email problems - Association with Queue
>
> You can create an email alias on mail server with destination address 
> helpdesk at rt.mydomain.com or whatever you can.
>
> J.
>
> Carlos Silva wrote:
>   
>> Hi, I've followed the Wiki RHEL installguide,
>>
>>  
>>
>> http://wiki.bestpractical.com/index.cgi?RHEL4InstallGuide 
>>
>>  
>>
>> But. there is one thing I want to do and don't understand how!
>>
>>  
>>
>> I have a server that's rt.mydomain.com, and other that is 
>> mail.mydomain.com, that is the mail server of my domain.
>>
>>  
>>
>> I want that mail that is sent to helpdesk at mydomain.com 
>> <mailto:helpdesk at mydomain.com> in server mail.mydomain.com to be
>>     
> linked 
>   
>> to the Helpdesk queue in rt.mydomain.com.
>>
>>  
>>
>> How do I configure this? It seems very simple, but yet, I don't know
>>     
> how 
>   
>> to do it in RT ...
>>
>>  
>>
>> Best Regards,
>>
>> Carlos Bruno
>>
>>  
>>
>>  
>>
>>  
>>
>>
>>
>>     
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