[rt-users] Right "TakeTicket" does not work

[Yen-Nhi Vo (QA/EMC)]

Hi Jesse,

Thank You for your answer.

I would like the user to not have permission to take tickets but to be assigned tickets to work on.

Do you know what permissions I should grant then?

Thanks,
Yen-Nhi

-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com]
Sent: Friday, February 23, 2007 11:00
To: Yen-Nhi Vo (QA/EMC)
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Right "TakeTicket" does not work





On Fri, Feb 23, 2007 at 10:12:20AM -0500, Yen-Nhi Vo (QA/EMC) wrote:
> Hi,
>  
> I have the following group rights for a queue without the "TakeTicket" right, but somehow the user still has permission to take tickets under that queue.
  
> ModifyTicket
>  
> Is it a know bug or a misconfiguration?


ModifyTicket grants TakeTicket implicitly.

>  
> Can someone help?
>  
> Thanks,
> Yen-Nhi

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