[rt-users] Giving web-based RT access to regular users likert.sorbs.net?

[Jacob Helwig]

http://rt.bestpractical.com/view/AutogeneratedPassword has what you're
looking for.

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Kelly Jones
> Sent: Sunday, February 25, 2007 16:46
> To: rt-users at bestpractical.com
> Subject: [rt-users] Giving web-based RT access to regular users
> likert.sorbs.net?
> 
> Here's the way we've been using RT:
> 
> * Admins and support staff use the web interface to make comments,
> reply to users, change the status of tickets, etc
> 
> * Regular users interact w/ RT via email: they don't know about the
> web interface, don't have a password to access it, etc
> 
> I thought this was the normal way to use RT, but, when I emailed
> duhl at sorbs.net (which uses RT), I got back an auto-reply (as
> expected), but also a password to log into https://rt.sorbs.net/
> 
> Of course, the only ticket I can see if my own, and I can't change its
> status, assign the ticket to someone (or even see the list of people I
> could theoretically assign it to), etc. I'm also guessing I wouldn't
> be able to see comments, only replies.
> 
> How do I set my RT queue up to do this: the first time someone creates
> a ticket, email them a username (their email address) and password to
> let them see the status of their ticket (+ any future tickets they
> create)?
> 
> Is this an add-on/hack, or standard, supported RT functionality.
> 
> --
> We're just a Bunch Of Regular Guys, a collective group that's trying
> to understand and assimilate technology. We feel that resistance to
> new ideas and technology is unwise and ultimately futile.
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