[rt-users] Change Default Queue For "New Ticket In"

[Peterson, Erik]

On 1/4/07 9:59 AM, "Zachary Fortna" <ZFortna at cxtec.com> wrote:

> I'd like to change the default Queue for new ticket creation from the first in
> the list to that third queue in the list. I'm running RT 3.6.3.  How would i
> go about doing this.

Hi Zachary,

Here's an almost brute force method. You can copy the
share/html/Elements/SelectQueue file to local/html/Elements/SelectQueue and
change the line (line #95 in 3.6.3rc4)

$Default => 0

To 

$Default => 8

(setting the number to the Queue ID of the one you want selected).  Then
clear var/mason_data/obj/ and restart your webserver.

If you want to make this a "user-defined" option, that's a bit more involved
from what I have found.  You can start at:

http://rt.bestpractical.com/view/SelectDefaultQueue

It's not a perfect solution because the CustomField has to be maintained
separately with a duplicate list of the available queues and that won't be
filtered by which queues the user is allowed to see...

Hope that helps,
Erik Peterson