[rt-users] Search Funtionality

[Kyle Sharp]

I have actually performed that function within the search function
(selecting content, enter the word I am searching for, adding it to the
search), still have a returned result of zero.  The setup that I am using is
RT ver. 3.4.5, ActivePerl ver. 5.8.8, Apache server 2.2.3, and MySQL Server
5.0.  This is on a windows XP machine.  I have also attempted to use the RT
ver 3.6.1 on a linux box using the same Apache and MySQL, but am still
having the same problem.

-----Original Message-----
From: Scott Golby [mailto:sgolby at freshdirect.com]
Sent: Friday, January 05, 2007 11:22 AM
To: Kyle Sharp
Subject: RE: [rt-users] Search Funtionality


I haven't tested it to death, because its appeared to work fine for me.

I go to the Tickets, New Search on the left.
Pull down the 'Subject' and change that to 'Content' - matches - and
enter in what ever word I'm looking for in the box to the right.
Hit the little tiny Add button in the middle, and it puts
Content LIKE 'whatever'  in the box at the top right. (nice to see what
its doing first before moving on)
Then I hit the Add and Search button.

I'm definitely getting words from within the ticket which aren't in the
subject line.

I'm running Postgres 7.4 as the database, RT 3.6.1 and have previously
run RT 3.4 on MySQL 4.0 and that worked too.

Hope you can get it working, it's a really useful feature once you have
a bunch of tickets in RT and you need to find the last time you fixed
'whatever'.

- Scott

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kyle
Sharp
Sent: Friday, January 05, 2007 1:55 PM
To: rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Search Funtionality

I have tried both the simple search and the advanced search.  Under the
advanced search, I have selected "Content LIKE [Insert Word]" with the
results still returned zero.  Maybe I have set something up incorrectly,
but
I'm not sure.

Thanks for the response

-----Original Message-----
From: Mathew [mailto:theillien at yahoo.com]
Sent: Friday, January 05, 2007 10:46 AM
To: Kyle Sharp
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Search Funtionality


Are you using the Advanced or Simple Search?  I've had success searching
within the body using the Simple Search but, of course, you don't have
much control of the function of it.

If we don't protect freedom of speech, how will we know who the assholes
are?
http://theillien.blogspot.com

Kyle Sharp wrote:
> I am fairly new in the RT arena, but I am having some difficulties.  I
have
> created some sample tickets to do some testing.  Everything seems to
work
> well except the search functionality.  I try to search from something
within
> the ticket (ie the body of the ticket) and I get zero returned
results.
> However, I am able to search for something within the ticket subject
and
get
> a returned result.  Is RT able to search through the ticket body to
return
> results?  Or do I have to modify it is some what to where the results
will
> return when I search for something within the ticket body.
>
> I have researched this problem in the wiki and through google, without
any
> luck.  Hopefully someone will be able to shed some light on this
subject.
>
> Thanks,
>
> Kyle
>
>
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