[rt-users] Redirect ticket out of RT

[David Langenberg]

Hi,

RT-Version: 3.6.1

We have a situation where we need to be able to take a ticket that was
wrongly addressed to an RT queue and essentially redirect it to another
email address.  Does anybody have any suggestions on how to accomplish this?

Scenario:  User writes into a support address about a problem.  This
creates a ticket in RT.  A tech looks at the ticket and decides that the
user has written the wrong folks, and the people who can help are not
users of the RT system.  So the tech needs a way to send the ticket to
the people who can help w/o those folks having to login to RT.

Thanks for any input,

Dave

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David Langenberg
Network Based Services
The University of Chicago
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