[rt-users] Prohibit outgoing E-Mail

[Jon Daley]

 	I think I understand the problem - we are just thinking about the 
solution in different ways.  I have a separate spam queue, and I put the 
logic of directing the spam to the spam queue before it enters RT.
 	But, you should be able to do what you are suggesting too - it 
seems easier to me to have the mail system take care of filtering.

On Thu, 11 Jan 2007, "Wendler, Jürgen" wrote:

>
>
> Thanks for your answer. I think you misunderstood my Problem.
>
> I have one General Queue, where all new Tickets via E-Mail are created.
> In this Queue I activated the Scrip Notify AdminCCs via E-Mail when Ticket is created.
> But when Spam Ticket arrives, I don't want to notify the AdminCCs via E-Mail.
> I simply need 2 or three lines Scrip Action Code, perhaps like this:
>
> if ($self->TicketObj->Subject()=~ /SPAM/i){
>
> // Here I need some code to tell RT not to send an E-Mail to AdminCCs.
>
> }
>
> It would be very nice when someone could give me a hint.
>
> Regards
>
> J. Wendler
>
> -----Ursprüngliche Nachricht-----
> Von: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag von Jon Daley
> Gesendet: Mittwoch, 10. Januar 2007 16:57
> An: rt-users at lists.bestpractical.com
> Betreff: Re: [rt-users] Prohibit outgoing E-Mail
>
> On Wed, 10 Jan 2007, "Wendler, Jürgen" wrote:
>> Now i have got a little Spam Problem and filter with another Scrip Spam
>> Tickets out. They are put in another Queue so that someone can look if
>> the Tickets are really Spam or not. So far so good. But i don't want to
>> notify any people via E-Mail when a Spam ticket is created in main
>> Queue.
>>
>> Anyone has a clue how to prohibit outgoing E-Mail when a SpamTicket
>> arrives in my Queue? I have to pass them through to my RT, cause
>> sometimes it arent Spam Tickets and i don't want to loose a Ticket.
>
> 	I am not sure if I entirely understand.  I tag the mails as spam
> via procmail.
> 	Change your auto-reply on the spam queue to not reply.  Someone
> just posted a similar sort of question/answer in the last week or so.
> Probably they were doing something along the lines of having a different
> auto-reply for one queue or something like that.
> 	My solution was to make a specific auto-reply for each queue, and
> leave it off of my spam queue, but I believe the solution posted recently
> had an if statement in the global template, which is probably nicer than
> my solution.
>
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