[rt-users] vanished lines in rt 3.6.1 reply

[Jesse Vincent]

On Thu, Jan 11, 2007 at 05:54:24PM +0100, Sven Sternberger wrote:
Sven> Hello!
Sven> 
Sven> strange effect in our RT 3.6.1 installation. I entered the following 
Sven> lines in the web gui as reply:

The problem here is that "CPAN>" looks an awful lot like a standard
message quoting style. And RT uses a heuristic to figure out what text
looks like it's quoted.  :


Sven> >>
Sven> >From the cmd-shell: perl -MCPAN -e shell
Sven> 
Sven> cpan> test Math::Trig    
Sven> 
Sven> (just to make sure I won't have to start from scratch again afterwards)
Sven> 
Sven> cpan> install Math::Trig
Sven> 
Sven> That went ok as well ... 
Sven> <<
Sven> 
Sven> I recognized that the lines which starts with cpan vanished in the ticket display. 
Sven> In the resulting email and with the command line client they show up.
Sven> 
Sven> I tried to track down the problem, it only happens when I made a reply
Sven> to an transaction, a reply to the ticket is always ok. 
Sven> The weird thing is that sometimes the first reply
Sven> is okay but in the second reply the new entered lines are vanished again
Sven> (the lines from the first try are still visible)
Sven> 
Sven> It is not the word "cpan" which triggers the problem, but anything
Sven> in the form /^\w+>/ (this is an regexp).
Sven>