[rt-users] Best practices - reporting

[Mathew Snyder]

Well, there is the reporting tool built into RT.  I don't know about older
versions but the 3.6 branch has plenty of options.  Just not a simple means of
building new reports.  These can be graphed and exported as needed.  I've found
that the options provided, while extensive, aren't very useful.

Here at work we were tossing around the idea of using Crystal Reports.  But,
since there is no Perl API for this application, it would be difficult to use
within RT and my Perl skills prevent me from creating this API.

There was, for older versions, an add-on called RT-Statistics but it appears to
have been ignored by its creator for quite some time and no one else has taken
up the task of updating it.  Again, my Perl skills prevent me from doing this.
I have, though, discovered that it is incompatible with the 3.6 branch.


Michael.J.West at wellsfargo.com wrote:
> I'm just curious what tools folks use to generate reports from RT.  For
> example, I just want to put together a simple dashboard that a chart of
> number of tickets opened month-over-month, top ten "departments" (custom
> field) with the most number of tickets, and perhaps some graphing
> capabilities.  I'm sure I could write a set of custom queries within RT
> to answer each question and then export that to Excel, but pulling it
> together into a dashboard would still be a manual effort.  
> 
> Any recommended reporting tools that integrate nicely with RT?
> 
> Thanks,
> Michael
> wellsfargo.com
> 
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