[rt-users] Notify Requestor on Requestor change

[Taan Lindemans]

 > You would need a Custom Action as well to send a message to the new 
Requestor only.

I was wrong, you need the Custom Condition mentioned earlier, with 
action: "Notify Other Recipients" and a Custom Template with something 
similar to that below. This works with RT-3.6.0.

Note: This only works for AdminCc's added after the ticket was created.


Custom Template "Notify new AdminCC":

To: {
my $userID = $Transaction->NewValue;
my $user = RT::User->new($RT::SystemUser);
$user->Load($userID);
$user->EmailAddress;
}

Subject: AdminCc Added for: {$Ticket->Subject}

The body of your email here.