[rt-users] mailgate not working

[Tim Longo]

Hello,

I'm in the process of installing rt-3.6.3, using
apache-2.2.4 (w/ fastcgi), mysql-5.0.24, perl-5.8.8, using
solaris and sendmail.

Following the install README, I've gotten to a point where I
am able to access the webrt interface, and have created a
queue, and granted access to the "everyone" group to create
a ticket. I've also created email aliases, but run into some
problems when sending email to create a ticket:

---snip---

# cat /etc/mail/test | sendmail -v -t -oi
rt... Connecting to [127.0.0.1] via relay...
220 localhost ESMTP Sendmail
8.13.7+Sun/8.13.7; Mon, 15 Jan 2007 16:32:48 -0500 (EST)
>>> EHLO localhost
250-localhost Hello localhost [127.0.0.1],
pleased to meet you
250-ENHANCEDSTATUSCODES
250-PIPELINING
250-EXPN
250-VERB
250-8BITMIME
250-SIZE
250-DSN
250-ETRN
250-DELIVERBY
250 HELP
>>> VERB
250 2.0.0 Verbose mode
>>> MAIL From:<root at localhost> SIZE=136
250 2.1.0 <root at localhost>... Sender ok
>>> RCPT To:<rt at localhost>
>>> DATA
050 <rt at localhost>... aliased to
"|/opt/local/rt-3.6.3/bin/rt-mailgate --queue rt
--action correspond --url https://localhost"
250 2.1.5 <rt at localhost>... Recipient ok
354 Enter mail, end with "." on a line by itself
>>> .
050 "|/opt/local/rt-3.6.3/bin/rt-mailgate --queue rt
--action correspond --url localhost"... Connecting to prog...
050 "|/opt/local/rt-3.6.3/bin/rt-mailgate --queue rt
--action correspond --url localhost"... Deferred: prog
mailer (/bin/sh) exited with EX_TEMPFAIL
250 2.0.0 l0FLWm4S015447 Message accepted for delivery
rt... Sent (l0FLWm4S015447 Message accepted for delivery)
Closing connection to [127.0.0.1]
>>> QUIT
221 2.0.0 localhost closing connection


---snip---

                /var/spool/mqueue (1 request)
-----Q-ID----- --Size-- -----Q-Time-----
------------Sender/Recipient-----------
l0FLWm4S015447       55 Mon Jan 15 16:32
<root at localhost>
                 (Deferred: prog mailer (/bin/sh) exited with EX_TEMPFAIL)
                                         "|/opt/local/rt-3.6.3/bin/rt-mailgate
                Total requests: 1

---snip--- 
(command line test test)

# echo "test" | /etc/rt-mailgate --debug --action correspond  
--queue rt  --url https://localhost
Connecting to https://localhost/REST/1.0/NoAuth/mail-gateway
at /etc/rt-mailgate line 100, <> line 1.
An Error Occurred
=================

500 Can't connect to localhost:443 ()
This is /etc/rt-mailgate exiting because of an undefined
server error at /etc/rt-mailgate line 148, <> line 1.

---snip---
(browser checking above link)

https://localhost/REST/1.0/NoAuth/mail-gateway

not ok - Could not load a valid user

---snip---


I'm not exactly sure where to be looking for my problem.  I
would really appreciate it if I can get some suggestions on
where to look for this problem. I'm guessing it is either
something misconfigured in rt or maybe in apache ssl.conf?
So far, I can't seem to narrow it down much more.

Thanks!!