[rt-users] RT Essentials -- how relevant to 3.6.3?

[Scott Golby]

> On the topic of custom fields it just says they are adding them in a
later version of RT. 
> I think the next edition should be twice as long with a lot more
detail on the nitty gritty. 

Which version of the Book do you have ?  I have the First edition and it
has a couple of sections on Custom Fields.
Page 69-71 has what they are, most RT users would know this sure.
Chapter 7 - Example Configuration has a bunch of examples using Custom
Fields, page 112-113 is worth a look as it has a Template code example
for pulling out the Custom Fields.  I've found this type of thing very
useful as well as examples on the Wiki.
Chapter 8 - Architecture page 131-133 has info on how to access the
Custom Fields.

The book could definitely do with more expert examples, Page 120 has a
mapping which is useful if you already know how to access the Data,
three examples of what you can do would increase that pages value 200%.
I think once people are showing what types of things you can do with RT
they'll explore the layout and post more code on the Wiki & mailing
list.

I find books and online resources serve different roles, I think the RT
one is pretty good as a reference to the API & Objects.  The start of
the book is a good introduction to novice users & managers who you are
trying to show RT to.

- Scott