[rt-users] Statistics revisitation

[Roy El-Hames]

Hi Nick;
Can you also send me a copy of this ..
Regards;
Roy

Mathew Snyder wrote:
> I would love to have a copy of this.
>
> Mathew
>
> Nick Metrowsky wrote:
>   
>> Hi Everyone,
>>
>> Over the past year or so, I have made some customizations to
>> RTx::Statistics for our site use. Some of these changes include:
>>
>> 1. Some logic changes, because some of the calculations in the web
>> display did not match the spreadsheet (spreadsheet was correct).
>> 2. On the Tickets per day per Queue reports, I show columns for Created,
>> Resolved, Rejected, Stalled, Queue Depth and Time to Resolve. Queue
>> Depth shows how many tickets are open or new in a particular queue on
>> any given day in time. This change is in both the spreadsheet and the
>> web display.
>> 3. Based upon the Ticket per day Queue screen, I have written batch
>> reports which can generate text based reports for one or many queues for
>> any time period. I also have a script which can do the same thing to an
>> MS Excel or OpenOffice Calc spreadsheet.
>> 3. Not related to RTx::Statistics, but I also have taking the
>> rt-remind.pl script and used that for generating reports to our
>> technical teams. There were a few minor modifications, again for our
>> site.
>>
>> If anyone is interested in anything I have, I will be glad to send you a
>> copy. I know Kelly wanted to implement some of the items mentioned in
>> this e-mail, based upon an e-mail conversation we had a while back.
>>
>> Finally, RTx::Statistics does work with RT 3.6.3, but you have to change
>> the index.html file for Tickets per day per Queue (CallsQueueDay
>> directory) as for some reason it does not like /Elements/TitleBox, but
>> will work with /Elements/TitleBoxStart and /Elements/TitleBoxEnd. 
>> Nick
>>
>> ------------------------------------------------------------------------
>> ---------
>> Nick Metrowsky
>> Consulting System Administrator
>> 303-684-4785 Office
>> 303-684-4100 Fax
>> nmetrowsky at digitalglobe.com
>> DigitalGlobe (r), An Imaging and Information Company
>> http://www.digitalglobe.com
>> ------------------------------------------------------------------------
>> ---------
>> -----Original Message-----
>> From: rt-users-bounces at lists.bestpractical.com
>> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kelly F.
>> Hickel
>> Sent: Wednesday, January 17, 2007 2:00 PM
>> To: Jason Fenner; Mathew Snyder
>> Cc: RT Users
>> Subject: RE: [rt-users] Statistics revisitation
>>
>> You could copy me as well.  I haven't had time to get back to this,
>> although that might change a bit in the future.  I'm also still open to
>> assistant maintainers (or someone who wants to take it over completely).
>>
>> I have a number of contributed changes pending, but haven't had any time
>> to look at them.
>>
>>     
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