[rt-users] vanished lines in rt 3.6.1 reply

[Sven Sternberger]

Hello!

I'm surprised that i got no further reaction on my bug report (#8114),
I think that the issue I reported is major bug because in our 
environment these vanished lines (even if they are in db) means data
loss.

Is this something only our installation suffers? I also
wrote a bug report. But the open bug pages seems to be out of service:
http://rt3.fsck.com//NoAuth/Buglist.html
or are there really no bugs ;-)

regards!

sven



On Fri, 2007-01-12 at 16:58 +0100, Sven Sternberger wrote:
> Hello!
> 
> I upgraded the perl module Text::Quoted to the version 1.8, but the
> problem is still the same
> 
> > I tried to track down the problem, it only happens when I made a reply
> > to an transaction, a reply to the ticket is always ok. 
> > The weird thing is that sometimes the first reply
> > is okay but in the second reply the new entered lines are vanished
> again
> > (the lines from the first try are still visible)
> > 
> > It is not the word "cpan" which triggers the problem, but anything
> > in the form /^\w+>/ (this is an regexp).
> 
> I now recognized the following:
> I create a ticket with a line which something 
> like /^\w+>/
> RESULT: ok
> 
> I reply on these transaction and enter again /^\w+>/
> RESULT: ok
> 
> I reply on the reply transaction with an /^\w+>/
> RESULT: the newly entered line vanish
> 
> So it is pretty clear that the quote mechanism is
> broken if you have more than one reply level
> 
> best regards!
> 
> sven
> 
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