[rt-users] Notifying owner of new content

[Roy El-Hames]

Hi Ervin;
You need to look at NotifyActor in RT_Config or RT_SiteConfig
However If I may suggest the idea of having multi users using the same 
login is not a good one ..
Better if you have a queue for you group members and make a defined 
search for tickets in their queue ..
Just an idea
Good luck
Roy
Chance Ervin wrote:
> I have a situation where I have more than one person logging into the RT
> system as the same user. This is so this group of users can see what
> tickets are assigned to them. 
>
>  
>
> The issue appears to be that when the owner of that ticket updates the
> ticket, the content does not get sent back to the owner of the ticket.
> This means other users in that group do not see the update.
>
>  
>
> Is there a way to force RT to email the owner of the ticket on each
> content update? Even if it is the owner himself who updates the ticket?
>
> I have tried adding scrips for this, but it does not appear to update
> the owner making the update in any case.
>
>  
>
> Thank you.
>
>  
>
> Chance Ervin
>
> Level II Support & IT Manager
>
> Intelenet Communications
>
>  
>
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