[rt-users] rt 3.4.5 rpm yum install not working

[Jason Fenner]

Matthew Simpson wrote:
> Hi All,
>
> I have a big problem that I just can't work out. I'm running CentOS 
> 4.4 (clean install). I first tried installing the latest rt3 tarball, 
> but some of the perl mods kept failing via CPAN. So I looked for a RPM 
> which I found instructions for on the bestpractical site and followed 
> and installed successfully.
>
> I can login ok and everything comes up. Although when I  click on 
> "Tools" I get the following
>
> Can't locate object method "new" via package 
> "RT::Action::CreateTickets" at /var/rt/html/Tools/Offline.html line 107.
>
>
> Trace begun at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Exceptions.pm 
> line 129
> HTML::Mason::Exceptions::rethrow_exception('Can\'t locate object 
> method "new" via package "RT::Action::CreateTickets" at 
> /var/rt/html/Tools/Offline.html line 107.^J') called at 
> /var/rt/html/Tools/Offline.html line 107
> HTML::Mason::Commands::__ANON__ at 
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 135
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xb0608fc)') 
> called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1256
> eval {...} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm 
> line 1246
> HTML::Mason::Request::comp(undef, undef, undef) called at 
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 915
> HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0xb0040f4)') 
> called at /var/rt/html/autohandler line 215
> HTML::Mason::Commands::__ANON__ at 
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 135
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xaf4a724)') 
> called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1251
> eval {...} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm 
> line 1246
> HTML::Mason::Request::comp(undef, undef, undef) called at 
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 460
> eval {...} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm 
> line 460
> eval {...} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm 
> line 412
> HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xb0040f4)') 
> called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm 
> line 168
> HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0xb0040f4)') 
> called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm 
> line 826
> HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0xa5ba218)', 
> 'Apache2::RequestRec=SCALAR(0xb002514)') called at /usr/bin/webmux.pl 
> line 123
> eval {...} at /usr/bin/webmux.pl line 123
> RT::Mason::handler('Apache2::RequestRec=SCALAR(0xb002514)') called at 
> -e line 0
> eval {...} at -e line 0
>
> Does anyone know what I'm done wrong and how to fix it? All hat I can 
> think of is that when I started doing the install from tarball with 
> 'make fixdeps' it left something that the rpm didn't like? Although 
> the 'make fixdeps' failed really early..
>
> Can anyone help, it be much appreciated?
>

Does 'make fixdeps' still fail if you run it?

Jason

> Matt
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