[rt-users] Outgoing email - comment

[jmoseley at pgtv.com]

You need to make sure the proper scripts have been added either to the
global or queue-specific 'scrips' list.  It's been a long time since I
setup RT from scratch, but I believe by default, CC's are not emailed when
making a comment.  Either way, you need to make sure that you have 'On
Comment' and 'On Correspond' (aka reply) scrips set globally or
queue-specifically in order to send email to the proper parties (CC's,
AdminCC's, Requestors, Other Recipients, etc).


James Moseley




                                                                           
             "Nicholas                                                     
             Whitehead"                                                    
             <Nicholas.Whitehe                                          To 
             ad at morganash.com>         <rt-users at lists.bestpractical.com>  
             Sent by:                                                   cc 
             rt-users-bounces@                                             
             lists.bestpractic                                     Subject 
             al.com                    [rt-users] Outgoing email - comment 
                                                                           
                                                                           
             01/22/2007 10:11                                              
             AM                                                            
                                                                           
                                                                           




Hi

I have been using RT for Windows for a few months and have decided to now
move to a Linux platform as it offers more flexibility

I have installed 3.6.3 and I can create tickets and it will email me to my
company email address which is on an exchange box.

However, when I comment or reply to a ticket, then no emails are sent to
the AdminsCcs or Ccs. It always worked on my Windows version

Any help would be greatly appreciated

Thanks in advance


 _______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales at bestpractical.com


Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com