[rt-users] RT Custom Fields

[Julia Sando]

Hey, 

I'm hoping that someone can help me out with understanding how to use the
'Link values to' and 'Include page' features of the New Custom Field form?
I would really like to pull values into RT custom fields from an external
database so that's what I'm hoping these features will do, but I'm having a
really hard time finding documentation.  I'm using RT 3.6.3.  Can someone
help?


Thanks!

Julia