[rt-users] WishList - Assign Ticket to a group of user

[Bob Goldstein]

>Hello list,
>
>I just would like to know if this fonctionnality (assign a tiket to a
>group of users) is planned.
>
>I've implemented an home-made version of a wake-up feature, and my wish
>would be to assign a woke-up ticket to the group of the user that put it
>into "sleep mode", in order that any member of this group can be warned
>and "steal" the ticket. So it would be easier if we could assign a ticket
>to a group!

   I had a similar request here, but I argued it was unnecessary.
   There are many ways to assocaiate a set of people with some
   responsibility for a ticket.  Ownership is one way, and the
   owner is a unique person (or 'nobody').  But the queue is another.
   Why not "wake up" the watchers of that queue?  Or if you want
   more specificity, use the AdminCC.  Or create a custom field
   to hold group names, or an arbitrary set of people?

     bobg