[rt-users] Scrip needed that automaticaly closes tickets with a special subject

[Drew Barnes]

I would look at modifying this to suit your needs.
http://wiki.bestpractical.com/view/AutoCloseOnNagiosRecoveryMessages

Thomas Hecker wrote:
> Hi all,
>
> i use RT 3.6.1 and look for a scrip that automatically closes new ticktes
> that have subjects that contain special words.
>
> an example:
>
> i have some UPS from APC wich send emails after performing selftesting. The
> subject is somehing like "HOMER passes internal self test" where HOMER is
> the name of the UPS. This email should be sent to rt. RT then opens a new
> ticket. Now i want a scrip that closes the ticket automatically when the
> subject of an email contains specail words. So status mails will still
> generate tickets but are closed immediately (fpt statistic purpose). Status
> mails with an error like "Error 123 while HOMER performing self test" then
> correctly will open a ticket that stays open.
>
> My problem here is, that i know nothing about perl coding, so i can't code
> this scrip by myself. Maybe sombody has allready a scrip wich works similar,
> or maybe somebody could code it?
>
> Thanks for help
> Thomas
>
>
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-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati