[rt-users] one ticket for all alerts

[Stephen Turner]

At Tuesday 7/3/2007 10:05 AM, slamp slamp wrote:
>Is there a way to make RT only open one ticket for all alerts it is
>receiving from a specific device?
>
>Lets say it is coming from device at domain.com. I only want it to open 1
>ticket. This is to keep track of the alerts it is sending in only one
>ticket.
>
>Thank you for your assistance.

What you could do is create a ticket manually and then put the magic 
string including the ticket number [your.rt.name #12121] in the 
subject line for all the alerts from the device.

A bit kludgey but it should work.

Steve