[rt-users] Upgrade to 3.6.3 gives Problems if Queue has & character in name

[Alain Sips]

Hello,

I only replied to Jesse by mistake, so here is my reply to the list.

Kind regards,
Alain


Alain Sips schreef:
>
>>> Hello,
>>>
>>> I looked for previous posts regarding this problem, but couldn't 
>>> seem to find any, so I'll try my luck here :-)
>>>
>>> I did an upgrade from 3.4.5 to 3.6.3. Everything seems to be working 
>>> fine, except 1 queue.
>>> There is a queue called "Messina & RT", and if I click on this in 
>>> the quicksearch table, it returns no results (in the quicksearch 
>>> table it does say how many open, new and stalled tickets there are 
>>> for this queue, so it can find the queue).
>>>
>>> If I now go to edit search, I get the following message:
>>>
>>> *Results*
>>> Error near ->Messina<- expecting a VALUE in 'Queue = 'Messina '
>>> I'm lost
>>>
>>> Also in the search field it says:
>>> "Queue = 'Messina "
>>> (so at the ampersand it stops parsing).
>>>
>>> We never had a problem with this in the previous version, so I guess 
>>> it is a bug?
>>>
>>> Is there something I can do about this?
>>>
>>
>> Can you test out RT 3.6.4RC2?
>>
>> Best,
>> Jesse 
Hi Jesse,

At the moment it's not possible for me to do that, but I will do that in 
the near future. For the moment I just renamed the queue. First that 
didn't seem to help, as the name stayed the old one in the quicksearch 
(everywhere else it was updated), however after a while it also changed 
in the quicksort. I guess that it was still in the cache or something.

I will definitly try out the next upgrade later, and I'll let yo uknow 
what happened.

Thanks,

Alain