[rt-users] will this work?

[Gene LeDuc]

Hi Matt,

Based on what you've said, it looks more complicated than it needs to 
be.  If all you want to do is fire a scrip when an incoming e-mail subject 
line matches a string and the the user is a privileged user, you can use 
something like this:

Description: Reset request from privileged user
Condition: User Defined
Action: (Whatever)
Template: (Your template)
Stage: TransactionCreate

Custom condition:
{ ### True if e-mail is from a Privileged user and subject contains "reset"
   my $Transaction = $self->TransactionObj;
   my $Creator = $Transaction->CreatorObj;
   my $val = $Transaction->Type eq 'Correspond'
          && $Transaction->Subject =~ /\breset\s/i
          && $Creator->Privileged;
   return $val;
}

It might need a little tweaking because it's slightly different from what I 
use, but I think it'll work.

Regards,
Gene

At 09:09 PM 7/5/2007, Mathew Snyder wrote:
>I want to use a different template for the autoreply for a single queue.
>Basically, I'll be matching the subject to a predetermined string.  This 
>string
>will only be used by privileged users but, to make certain that only they will
>receive this auto reply, I want to set the condition for the scrip to 
>check for
>them.
>
>Will it work to use
>
>my %userID;
>my $users = new RT::Users(RT::CurrentUser);
>$users->LimitToPrivileged;
>
>while (my $user = $users->Next) {
>     next if $user->Name eq 'root';
>     $userID{$user->Name} = undef;
>}
>
>if exists($userID{$self->TicketObj->Creator} {
>     return 1;
>}else{
>     return(undef);
>}
>
>Thanks
>Mathew
>--
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-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University