AW: Re: [rt-users] Assigning Tickets

[Ham MI-ID, Torsten Brumm]

Yes, but group1 needs at queue2 also createticket and showqueue right to move them.

Then they are able to see the queue but only the ticket they moved.

Torsten

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com <rt-users-bounces at lists.bestpractical.com>
To: rt-users at lists.bestpractical.com <rt-users at lists.bestpractical.com>
Sent: Tue Jul 10 15:05:01 2007
Subject: Re: [rt-users] Assigning Tickets

At Monday 7/9/2007 11:43 PM, you wrote:
>Okay, our general setup is this:
>
>Group1 -> Queue1
>
>Group2 -> Queue2
>
>I want to be able for Group1 to move a ticket into Queue2 but NOT be able to
>see any of the tickets in Queue2 and vice versa.
>
>Is this possible?
>
>Thanks,
>Marc

Hi Marc,

Did you try this? I think all a user needs to move a ticket to 
another queue is ModifyTicket rights on the original queue.

Steve  

_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales at bestpractical.com


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20070710/47dc4569/attachment.htm>