[rt-users] On Correspond/Comment Notify Owner?

[Gary Oberbrunner]

Hi folks -- I'd like rt to notify the owner if correspondence or comments come
in, but not if the correspondence/comments are by the owner.  Possible?  Easy?

Actually what I'd like is if *anything* changes in the ticket and the change
is by someone else, I'd like the owner to get notified.  Do I need a scrip per
change type or is there one global condition?

thanks!

-- 
Gary