[rt-users] Re: RT 3.6.4 problems - Fixed

jmoseley at corp.xanadoo.com jmoseley at corp.xanadoo.com
Thu Jul 12 17:31:22 EDT 2007


Here was my problem, which was addressed in the announcement for 3.6.4:
                                                                           
 Use 'Watcher =                                                            
 X' inestead of                                                            
 'Requestor = X                                                            
 OR Cc = X OR                                                              
 AdminCc =                                                                 
 X' in the                                                                 
 SelfService                                                               
 interface. Both                                                           
 queries do quite                                                          
 the same job,                                                             
 but                                                                       
 the former is                                                             
 significantly                                                             
 faster.                                                                   
                                                                           
 I had added a                                                             
 search to my 'RT                                                          
 at a Glance'                                                              
 that searched                                                             
 for tickets I                                                             
 was either CC'd                                                           
 or AdminCC'd on.                                                          
 I have now                                                                
 modified it to                                                            
 use 'Watcher'                                                             
 instead.  My                                                              
 question,                                                                 
 though, what                                                              
 changed between                                                           
 3.6.3 and 3.6.4                                                           
 to actually slow                                                          
 down searches                                                             
 that use CC or                                                            
 AdminCC?  It                                                              
 slowed down so                                                            
 much that my RT                                                           
 home page was                                                             
 timing out...                                                             
                                                                           




James Moseley




                                                                           
             James                                                         
             Moseley/BTV/PEGAS                                             
             US                                                         To 
                                       rt-users at lists.bestpractical.com    
             07/11/2007 11:02                                           cc 
             PM                                                            
                                                                   Subject 
                                       RT 3.6.4 problems(Document link:    
                                       James Moseley)                      
                                                                           
                                                                           
                                                                           
                                                                           
                                                                           
                                                                           



I am running RT 3.6.3 on two systems:  An older Linux system using Apache 2
and Apache's mod_fastcgi module and an FC6 system with Apache 2 and
mod_fcgid (an alternative to the Apache mod_fastcgi module).  Both
installations work just fine.

Prior to installing 4.6.4, I upgraded the few Perl modules on each system
that needed it.  My RT upgrade process simply consists of  installing RT
from scratch then creating softlinks to the new installation - this way I
don't write over the working, older installation directory.

However, after switching over to 3.6.4 and restarting Apache, I get '500
internal server failure' errors on both machines.  On the older system with
Apache's fast cgi module, I get:

[Wed Jul 11 20:55:58 2007] [error] [client xxx.xxx.xxx.xxx] FastCGI: comm
with server "/opt/rt3/bin/mason_handler.fcgi" aborted: idle timeout (360
sec)
[Wed Jul 11 20:55:58 2007] [error] [client xxx.xxx.xxx.xxx] FastCGI:
incomplete headers (0 bytes) received from server
"/opt/rt3/bin/mason_handler.fcgi"

On the FC6 system with the alternative mod_fcgid module, I get:
                                                                           
 [Wed Jul 11                                                               
 21:54:26 2007]                                                            
 [warn]                                                                    
 mod_fcgid: read                                                           
 data timeout in                                                           
 40 seconds                                                                
 [Wed Jul 11                                                               
 21:54:26 2007]                                                            
 [error] [client                                                           
 xxx.xxx.xxx.xxx]                                                          
 Premature end of                                                          
 script headers:                                                           
 mason_handler.fc                                                          
 gi                                                                        
 [Wed Jul 11                                                               
 21:54:35 2007]                                                            
 [notice]                                                                  
 mod_fcgid:                                                                
 process                                                                   
 /opt/rt3/bin/mas                                                          
 on_handler.fcgi(                                                          
 20631)                                                                    
 exit(communicati                                                          
 on error), get                                                            
 stop signal 15                                                            
 [Wed Jul 11                                                               
 21:55:12 2007]                                                            
 [warn]                                                                    
 mod_fcgid: read                                                           
 data timeout in                                                           
 40 seconds                                                                
 [Wed Jul 11                                                               
 21:55:12 2007]                                                            
 [warn]                                                                    
 (110)Connection                                                           
 timed out:                                                                
 mod_fcgid:                                                                
 ap_pass_brigade                                                           
 failed in                                                                 
 handle_request                                                            
 function                                                                  
                                                                           
 No MySQL                                                                  
 database changes                                                          
 have been made.                                                           
 There is no                                                               
 mason cache to                                                            
 clear since I'm                                                           
 basically                                                                 
 working with new                                                          
 installations.                                                            
                                                                           
 Anyone else                                                               
 encountering                                                              
 similar                                                                   
 problems?                                                                 
 Swapping back to                                                          
 3.6.3 works just                                                          
 fine.                                                                     
                                                                           




James Moseley






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