[rt-users] On Correspond/Comment Notify Owner?

[Ian Norton]

Hi Gary,

> Hi folks -- I'd like rt to notify the owner if correspondence or comments come
> in, but not if the correspondence/comments are by the owner.  Possible?  Easy?
>
> Actually what I'd like is if *anything* changes in the ticket and the change
> is by someone else, I'd like the owner to get notified.  Do I need a scrip per
> change type or is there one global condition?

In your RT config there is a NotifyActor option.  Disabling this (set
to 0) will mean that the creator of the transaction is not notified of
any change.  This should be the default.

Regards, Ian.