[rt-users] Reporting / Query for SLA's

[Maloney, Michael]

All-
 
My boss wants to know if we're meeting our response times (SLAs)
whenever a ticket is submitted. I'd like to know if anyone has a quick
SQL query to accomplish this (or point me to a spot in the wiki).  For
example: 10 tickets submitted today, and 6 of users were contacted by a
tech (via RT) within 1 hour. 
 
regards,
Mike M.
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