[rt-users] Query Builder Problems

[Drew Barnes]

My last suggestion would be to try removing "watch" rights to
unprivileged. 

My rights setup (in case this may help you):
Privileged: Steal Ticket, TakeTicket
Unpriv'ed: CreateTicket, SeeQueue
Everyone: CreateTicket (probably redundant), ReplyToTicket
Requestor: ReplyToTicket

MyGroup: ModifyTicket, OwnTicket, ShowTicket, ShowTicketComments, Watch,
WatchAsAdminCC

MyGroup is the only group that appears in the Owner box on my 3.6.4
(upgraded from 3.2.2) system.

Hope this helps you some.


Chris Poupart wrote:
> Unfortunately, this hasn't brought me any closer to resolving the bug.
>
> If I take a random auto-generated user,  they do not have "OwnTicket"
> rights on any of the queues. :(
>
> So I then went through and removed all of the permissions to the
> system defined groups (Everyone, Privileged, Unprivileged, Owner,
> AdminCC, CC, etc) for all of the queues.
>
> Now if I look at an unprivileged auto-created user in the Rights
> Matrix, they have "Create Ticket" rights to all of the queues, and
> "Watch" rights to all of the queues.  That's it.
>
> However, I still have the problem that /all/ of the users load when I
> bring up the Build.html page. :-/
>
> If anyone has any other advice on this one, I would love to hear it.
>
> -- Chris
>
> Chris Poupart wrote:
>> Thanks Drew,
>>
>> I have RTx:RightsMatrix installed, and I am looking through.  So far
>> there is nothing obvious, unless I am missing something.
>>
>> I don't have an over-abundance of queues, so I may just go through
>> them and double-check the permissions for groups that would apply to
>> everyone (really only the default global groups).
>>
>> -- chris

-- 
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati