[rt-users] Re: Custom field problem
Sean
stroke_of_death at yahoo.com
Tue Jul 24 10:39:06 EDT 2007
So there is no way to make having a value in a custom field mandatory?
I was hoping that the "validation" step would take care of this, but I guess that doesn't
kick in until you manually enter something then it validates against what you have selected or entered.
----- Original Message ----
From: Andreas Vögele <avo at trustsec.de>
To: rt-users at lists.fsck.com
Sent: Tuesday, July 24, 2007 2:16:12 AM
Subject: [rt-users] Re: Custom field problem
Sean writes:
> All,
>
> Not sure if this is two seperate questions or not.
>
> I am running RT 3.6.4.
>
> I am trying to create a custom field that I want to be
> mandatory. Basically, Im not concerned if it's there when the ticket
> is created, but when my RT admins close the ticket (always through
> the GUI, not through email or anything) I want to make sure they
> have selected one of the values. [...]
You can write a scrip that reopens the ticket unless the custom field
is set. This solution isn't nice but easy to set up.
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