[rt-users] Re: Custom field problem

[Sean]

So there is no way to make having a value in a custom field mandatory?
I was hoping that the "validation" step would take care of this, but I guess that doesn't
kick in until you manually enter something then it validates against what you have selected or entered.



----- Original Message ----
From: Andreas Vögele <avo at trustsec.de>
To: rt-users at lists.fsck.com
Sent: Tuesday, July 24, 2007 2:16:12 AM
Subject: [rt-users] Re: Custom field problem


Sean writes:

> All,
>
> Not sure if this is two seperate questions or not. 
>
> I am running RT 3.6.4.
>
> I am trying to create a custom field that I want to be
> mandatory. Basically, Im not concerned if it's there when the ticket
> is created, but when my RT admins close the ticket (always through
> the GUI, not through email or anything) I want to make sure they
> have selected one of the values.  [...]

You can write a scrip that reopens the ticket unless the custom field
is set.  This solution isn't nice but easy to set up.

_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales at bestpractical.com


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com


       
____________________________________________________________________________________Ready for the edge of your seat? 
Check out tonight's top picks on Yahoo! TV. 
http://tv.yahoo.com/